Services & Solutions

Reliability, Delivered as a Partner

Not a Platform

Modern engineering teams need more than dashboards and alerts. They need a partner who understands reliability deeply, ships operational excellence into their day-to-day, and stays involved long after the first integration script runs.

Base14 combines a powerful observability platform with a services layer designed to accelerate teams of all sizes—from companies with mature SRE functions to fast-growing startups building reliability for the first time.

Assisted Onboarding

First Month Free

A smooth, SRE-guided transition from your existing provider to Base14.

Most observability tools hand you documentation; we assign you an SRE. Whether you already have an in-house SRE team or are operating without one, our onboarding model adapts to you:

For teams with SREs

We act as your reliability guide—reviewing your current setup, recommending the right instrumentation strategy, optimizing ingestion pipelines, and ensuring your teams adopt Base14 without friction.

For teams without SREs

You grant us access, and we take ownership of the migration. We replicate existing dashboards, alerts, SLIs/SLOs, and pipelines while modernizing the pieces that need it.

This isn't a "best effort" service. It's structured, accountable, and typically completed in less than 30 days—and your first month of guided onboarding is free.

Fortnightly Reliability Reviews

A senior Base14 SRE runs a structured 360° reliability checkpoint every two weeks.

Reliability doesn't improve through tooling alone. It improves through rhythm. Every two weeks, a senior SRE from Base14 hosts a review with engineering and product stakeholders. The session typically covers:

Downtime, degradation, and lessons learned

A clear analysis of what failed, why it failed, and what the data tells us.

Scaling and architecture guidance

Recommendations on patterns, bottlenecks, and design improvements based on real workloads.

Feature feedback and roadmap discussion

Clients directly influence what we build next—your live system informs our priorities.

Product support and Q&A

A space to clarify workflows, validate new setups, and get guidance on best practices.

This cadence creates institutional clarity and eliminates the "we should really review this incident someday" drift that plagues most teams.

Custom Observability Training

Hands-on training for developers and SREs—during onboarding and beyond.

Observability adoption succeeds only when teams know how to use it to make better decisions. We offer customized training programs that include:

In-person and virtual sessions

Adapted to your team's size, seniority, and tech stack.

Incident management workflows

How to use Base14 effectively during outages, degradations, or high-severity events.

Long-term analysis and capacity planning

Teaching engineers how to read long-horizon trends, identify bottlenecks, forecast risk, and take preventive steps.

Hands-on product training

Practical walkthroughs that match your actual services, traffic patterns, and dashboards.

These sessions turn your engineers into confident operators, not passive dashboard viewers.

24×7 On-Call & Real-Time Support

When reliability is on the line, we are on the line.

Our responsibility doesn't stop after onboarding.

24×7 on-call support for any Base14 platform issues

If something goes wrong, you get an engineer—not a ticket queue. Average response time under 15 minutes.

Slack and real-time chat channels

Dedicated channels for quick questions, troubleshooting, and architectural guidance.

Fast resolution pathways

Issues reach the right people immediately, including our engineering team when needed.

Observability should never become a point of failure. We ensure it isn't.

Why These Services Matter

Most observability platforms are self-serve. That works—until you scale, or until things break.

Base14's model is intentionally different: We stay involved. We provide operational guidance. We help you improve reliability as a function, not just as a toolchain.

If your team wants observability that comes with accountability, experience, and hands-on partnership, Base14 is built for you.

Ready to Partner with Base14?

Let's discuss how our services can accelerate your team's reliability journey